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Booking conditions

1) LEGAL CONDITIONS FOR THE RESERVATION

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These Legal Contracting Conditions regulate the use of reservations on the website www.hostalhaizea.com, for which Iralepo SL, hereinafter, Hostal Rural Haizea, is legally responsible, with CIF B31852833.

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2) APPLICABLE REGULATIONS

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This electronic contract is entered into under Spanish regulations and specifically under the legal regime imposed by Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE) and General Law 03/2014 for the Defense of Consumers and Users (LGDCU).

The electronic contract will not be filed by a third party and the language for its conclusion is Spanish. These general conditions may be saved and reproduced at any time by the user who makes a purchase through the options of their internet browser, and must be accepted before proceeding to pay for the products.

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3) RESERVATION PROCESS

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  • In 24 hours you will receive the confirmation of your reservation from the hotel.

  • The hotel reserves the right to cancel in the event that the credit card is not valid.

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4) HOTEL POLICY

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  • You must be at least 18 years old to check in at the hotel.

  • Maximum room capacity: 2 adults + 1 child or 3 adults (in a triple room) or 2 adults (in a double room). For safety and comfort reasons, any other combination of passengers is not allowed.

  • The hotel does not guarantee the room if there is an increase in the number of people without prior notice or agreement from the hotel.

  • Check in from 2:00 p.m.-Check out until 12:00 p.m.

  • Parking is free and with limited places. No reservations are made.

  • Animals are not permitted.

  • Credit cards accepted: Visa, Euro / Mastercard, Red 6000, Maestro.

  • The hotel reserves the right to pre-authorize credit cards before the check-in date

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5) REGIME OF THE STAY

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  • The hotel offers 2 types of diet. Accommodation in a hostel room or bed in a hostel room with or without breakfast

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6) CANCELLATION CONDITIONS

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The entrance to the hostel will be made, if possible, before 9:00 p.m. on the day of entry. If this is not possible, please inform us that arrival will be delayed. Otherwise, there is the possibility that the room will be re-rented to a new client.

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In case of cancellation once the deposit is made, only the full amount will be returned to those who notify it 7 or more days in advance. If canceled less than seven days in advance, the first night will be charged. And if you do not show up or cancel less than 3 days in advance, the entire reservation will be charged.

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7) RESOLUTION OF CONFLICTS

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As required by the new European regulations, we inform users of the existence of a European dispute resolution platform for online contracting. Thus, for the resolution of consumer disputes (in accordance with Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform that is available at the following link: https: //webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES

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